The sign-in code did not arrive
If you sign in by email, check the spam folder. If by phone, make sure the number is registered with us exactly as you typed it. A code lasts 5 minutes, and after 3 requests in 10 minutes you have to wait a little.
Support
Need a hand?
We are the people who set the software up in your shop, and we are the ones who answer. Reach us whichever way suits you.
WhatsAppThe fastest way. Send a screenshot if something looks wrong.Message us on WhatsAppPhoneWhen it is urgent and the shop is trading right now.0100 000 0000Call usEmailFor anything that can wait: new details, a staff account, a question about a bill.hello@ayarly.appSend an email
When we answer
Saturday to Thursday, 10 in the morning to 10 at night. If the shop is stuck because of the software, message us on WhatsApp at any hour and we answer as fast as we can.
Tell us
- The shop’s name and yours.
- What you were doing and what happened, with a screenshot if you can.
- The receipt number, if it is about one receipt.
Quick fixes
The receipt was written while the internet was down
That is fine. It is saved on the device and uploads by itself the moment the line returns. The counter at the top says how many are still waiting.
The printer does not print
Check that the printer is on the same Wi-Fi as the device and has A5 paper in it. If it still will not print, switch it off and on, try again, then message us.
Adding a person or changing what they may do
The shop owner does this from the People screen in the app. If you cannot see it, your account is not the owner’s; message us.
A question about your data? It is all written down in the privacy policy.